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Cisco Others 642-165考试题库由我们专业IT认证讲师及产品专家精心打造，包括了当前最新的全真试题，全部附有正确答案。题库的覆盖率在96%以上，并且根据认证厂商的动态变化而及时更新，确保考生能一次通过考试。

 VUE/Prometric 考试号: 642-165

 认证名称：Unified Communications Contact Center Express Implementation(UCCX)

 版本号：V8.02

 题库数量：118道

 更新日期：2010-9-29

1. Which step can be used to trap runtime script errors and recover gracefully?

A. set

B. call subflow

C. on exception goto

D. get reporting statistic

Answer: C

2. which three tasks are supported by the cisco supervisor desktop?

A. push a web page to an agent s cisco agent desktop

B. chat with an agent

C. log in an agent

D. change an agent s state to ready

E. send an email to an agent

Answer: ABD

3. A preview outbound dialer uses which source and destination resources?

A. a CTI port to the custormer

B. the ACD line of the agent to the customer

C. the personal line of the agent to the customer

D. a CTI port the agent then redirected to the customer

Answer: D

4. Presence integration is a Cisco unified CCX teature available in which of these packages?

A. premium, enhanced,and standard

B. premium only

C. premium with high availability only

D. premium and enhanced\

Answer: A

5. which step would you use to get information about the numbet of contacts currently in queue?

A. get contact info

B. get session info

C. get call contact info

D. get reporting statistics

Answer: D

6. what is the maximux number of concurrent emails an agent can have ?

A. 1 email

B. 2 emails

C. 5 email s

D. 10 emails

Answer: C

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